Warranty Policy

This Warranty Policy outlines the quality responsibility, warranty coverage, and claim procedures provided by XIAMEN MASCERA TECHNOLOGY CO., LTD. (Mascera) for custom-manufactured technical ceramic products.

Mascera is committed to supplying products that conform to customer-approved drawings and specifications. We take responsibility for quality issues caused by manufacturing non-conformance and aim to resolve all customer feedback in a timely and professional manner.

1. Warranty Period

Mascera provides a 12-month warranty period for product quality, starting from the date of delivery, unless otherwise agreed in writing.

2. Warranty Coverage

The warranty covers quality issues caused by Mascera's manufacturing responsibility, including but not limited to:

 ▪ Non-compliance with approved specifications, such as  dimensional deviation, appearance non-conformance, or performance issues.

 ▪Quantity shortage, where the delivered quantity is less than the confirmed order quantity.

 ▪Transportation damage caused by insufficient packaging provided by Mascera.

3. Warranty Exclusions

This warranty does not cover product failures resulting from the following situations:

 ▪ Design errors or improper material selection specified by the customer.

 ▪ Incomplete, incorrect, or inaccurate technical information provided by the customer.

 ▪ Improper handling, installation, maintenance, or usage, including use beyond the material's performance limits or under unsuitable operating conditions.

Mascera is not responsible for failures caused by application conditions outside the agreed specifications. 

4. Quality Issue Resolution

If a quality issue is confirmed to be caused by Mascera’s manufacturing responsibility, the issue will be resolved according to the following process:

 ▪ If the delivered products are repairable, Mascera will arrange product return for repair or improvement.

 ▪ If the products are not repairable, Mascera will arrange reproduction upon customer agreement.

 ▪ If reproduction is not required, Mascera may provide a refund or issue a credit for future orders, subject to mutual agreement.

When products are returned for repair or analysis due to Mascera's responsibility, Mascera will bear the shipping costs for both return and re-delivery.

5. Claim Procedure

To ensure efficient analysis and resolution, customers are requested to provide the following information when submitting a warranty claim:

 ▪Order or batch identification (e.g. order number, commercial/ invoice number)

 ▪Clear photos or videos of the affected products

 ▪A detailed description of the issue, including usage conditions, working environment, and observed failure

Please do not dispose of or destroy the delivered products before Mascera completes its evaluation, as returned samples may be required for root cause analysis.

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