Financial Security with MASCERA

MASCERA is a honest and reliable supplier for technical ceramic parts, you don’t need to worry about your financial security, you will get satisfied products for the money you pay.

One of our Switzerland customers purchased zirconia ceramic parts from us last year, he has cooperated with us for many years and is satisfied with our products and service all the time. When we checked his payment in our bank account, we found that US$6000 was overpaid to us and he didn’t notice the error. We sent email to remind him, he expressed highly appreciate to us and requested for a refund. We arranged for refund once we received his request, the overpaid money was sent back to his bank account in 1 week.

Another customer is from United States, we have business regularly. This year, he placed an order to purchase some boron nitride ceramic rods. During the period of production, our workers found that one type of boron nitride ceramic rod had very small holes and it was out of our production capability, we informed our customer immediately and he decided to cancel the order for this type. Due to the full payment of this order was made to us already, we negotiated with the customer and finally agreed to issue a credit note for them, we will deduct the credit amount from future orders.

If you are not satisfied with your current supplier or you need better quality for technical ceramic products, please contact us without hesitation. MASCERA will provide professional knowledge and high performance products for every customer.